Refund & Return Policy

Refund & Return Policy

At Doodhli Organics, we take immense pride in delivering clean, unadulterated, and honest food directly from our village to your doorstep. Each product is handcrafted with care and precision — but if something doesn’t meet your expectations, we’re here to make it right.

🌾 Our Commitment

We stand by the quality and purity of our products. However, as we deal in perishable and consumable goods, we have a limited return window and specific eligibility criteria.

🛍️ Return Eligibility

We accept returns or offer replacements/refunds only if:

  • The item was damaged during transit
  • You received the wrong product
  • The product has a clear quality or packaging issue

To be eligible:

  • Notify us within 48 hours of receiving the product
  • Product must be unused, in original packaging, and accompanied by a clear image or video proof

🚫 What’s Not Covered

We do not accept returns for:

  • Taste preferences (our products are 100% natural and flavor may vary slightly batch to batch)
  • Minor label or packaging dents (does not affect product integrity)
  • Delay in delivery due to courier or unforeseen reasons
  • Products opened or used

🔁 Replacement or Refund Process

  1. Email us at support@doodhli.farm within 48 hours of delivery
  2. Share your Order ID, a short description of the issue, and images/videos of the product
  3. Our team will evaluate and respond within 2 working days

If approved, we will:

  • Ship a replacement at no extra charge
  • OR issue a full or partial refund to your original payment method within 7 business days

📦 Cancellations

  • You can cancel your order within 6 hours of placing it by emailing us at support@doodhli.farm
  • Orders once shipped cannot be cancelled

💬 Need Help?

We’re a farmer-led, customer-first brand. For any concerns, reach out at:

Thank you for choosing Doodhli Organics — where real food finds its way home.